Our Terms & Conditions

Please read these Terms and Conditions carefully before using the NeoExpress Autoparts website or placing an order. By accessing or using our website, you agree to be bound by these terms.

Product Information
While we strive to provide accurate product information, descriptions, and images on our website, there may be instances where errors or discrepancies occur. NeoExpress Autoparts reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Pricing and Availability
Prices and product availability are subject to change without notice. NeoExpress Autoparts reserves the right to revise prices at any time before an order is confirmed and accepted. In the event of a pricing error, we will notify you and provide the option to proceed with the order at the correct price or cancel it.

Order Acceptance
All orders placed on our website are subject to acceptance by NeoExpress Autoparts. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraudulent activities.

Payment and Shipping
Payment must be made in full before an order can be processed and shipped. NeoExpress Autoparts accepts various payment methods, which will be clearly displayed during the checkout process. Shipping charges will be calculated based on the destination and the weight and dimensions of the order.

Delivery Times
NeoExpress Autoparts strives to deliver genuine German auto parts within a maximum of two weeks from the date of order. However, delivery times may vary due to factors beyond our control, such as customs clearance, weather conditions, or carrier delays. We will not be held responsible for any delays in delivery.

Returns and Refunds
Please refer to our Return Policy for information on returning products and obtaining refunds. NeoExpress Autoparts reserves the right to refuse returns or exchanges if the product has been used, or damaged, or if the return window has expired.

Intellectual Property
All content, including but not limited to text, graphics, logos, images, and software, on the NeoExpress Autoparts website is the property of NeoExpress Autoparts or its licensors and is protected by applicable intellectual property laws.

Limitation of Liability
NeoExpress Autoparts shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website or products, including but not limited to damages for loss of profits, data, or other intangible losses.

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Nigeria. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Nigeria.

NeoExpress Autoparts reserves the right to modify these Terms and Conditions at any time without prior notice. Your continued use of our website or services after any such modifications constitutes your acceptance of the updated Terms and Conditions.

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